Refund & Cancellation Policy

1. Cancellation Policy | বাতিল নীতি

• Within 24 hours: Full refund available
• 24-48 hours: 50% refund available
• After 48 hours: No refund available
• Cancellation requests must be submitted through email or contact form
• Once application is submitted to government portal, no cancellation possible

2. Refund Eligibility | ৰিফাণ্ডৰ যোগ্যতা

• Full Refund (100%): If service not initiated within 24 hours of payment
• Partial Refund (50%): If work is in progress (24-48 hours)
• No Refund: If service is completed or after 48 hours
• Technical issues from our side: Full refund guaranteed
• Duplicate payment: Full refund within 7 days

3. Refund Timeline | ৰিফাণ্ড সময়সীমা

Refunds are processed within 7-10 working days after approval. The time may vary based on your bank/payment method.

4. Non-Refundable Cases | ৰিফাণ্ড নোহোৱা ক্ষেত্ৰ

• Government portal technical issues or downtime
• Incorrect information provided by customer
• Application rejected by government department
• Services already delivered/completed
• Processing fees and service charges
• Change of mind after service initiation

5. How to Request Refund | ৰিফাণ্ডৰ বাবে কেনেকৈ অনুৰোধ কৰিব

1. Send email to refund@csc.pancardfastservice.xyz
2. Include your Order ID/Transaction ID
3. Mention reason for refund request
4. Attach payment proof/screenshot
5. You will receive confirmation within 24 hours

6. Refund Method | ৰিফাণ্ডৰ পদ্ধতি

• UPI Payments: Refund to same UPI ID (1-3 working days)
• Credit/Debit Card: Refund to same card (3-7 working days)
• Net Banking: Refund to source account (3-5 working days)
• Wallet: Instant refund to wallet

7. Contact for Refund Issues | ৰিফাণ্ডৰ সমস্যাৰ বাবে যোগাযোগ

If you have any questions about refunds:

refund@csc.pancardfastservice.xyz

7002484059

Response within 24 hours